Building Relationships: What do I need to do?

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Provides an overview of the Unit and assessment.

Building Relationships - Scenario

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Provides an overview of the Unit and assessment.

C18: Customer, Partner and Stakeholder Management

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Understand approaches to partner, customer and stakeholder relationship management.

C19: Collaboration and Sharing Best Practice

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Know how to use collaborative working techniques.


C20: Conflict, Negotiation and Influencing

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Understand conflict management, negotiation, influencing and networking.